{"id":121208,"date":"2026-02-27T11:41:49","date_gmt":"2026-02-27T10:41:49","guid":{"rendered":"https:\/\/arlette-kaballo-concept-store.com\/?page_id=121208"},"modified":"2026-04-21T13:51:55","modified_gmt":"2026-04-21T11:51:55","slug":"faq-1","status":"publish","type":"page","link":"https:\/\/arlette-kaballo-concept-store.com\/en\/faq-1\/","title":{"rendered":"FAQ"},"content":{"rendered":"\r\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\" role=\"group\">\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">How can I order?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>Orders can only be placed here in the online shop. We do not accept telephone orders. To order, simply find the item (e.g., via the \u201cAll Items\u201d category) and add it to your shopping cart. Then proceed to checkout and follow the instructions. Click here to see the items:<br \/><a href=\"https:\/\/arlette-kaballo-concept-store.com\/en\/product-category\/fashion\/\">https:\/\/arlette-kaballo-concept-store.com\/en\/product-category\/fashion\/<\/a><\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">What sizes are available?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>Most of our clothing is available in one size. For each item, we provide a BB, the length, and, for trousers, the waist and length. We also indicate the size range for which the item is suitable.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I find specific items?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>A small magnifying glass icon is displayed on every page of the online shop; you can use it to search for items. If you don\u2019t know the name of the item, simply open the corresponding category. For shoes or items in the Sunday sale, these categories can be opened directly. For example, if you\u2019re looking for trousers, open the \u201cCollection\u201d category and then the \u201cTrousers\u201d subcategory.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">Which countries do you ship to?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>We will soon be shipping to all EU countries. Currently, in addition to Germany, we also deliver to Austria, Italy, Luxembourg, France, Belgium, the Netherlands, and Switzerland.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">How does shipping to Switzerland work?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>We offer our Swiss customers the option of shopping with us via the service provider \u201cMeinEinkauf.ch\u201d. You can find all the important information here:<br \/><a href=\"https:\/\/arlette-kaballo-concept-store.com\/en\/shipping-to-switzerland\/\">https:\/\/arlette-kaballo-concept-store.com\/versand-in-die-schweiz\/<\/a><\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">How much are the shipping costs?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>Within Germany, we offer free shipping on orders over \u20ac80. For orders under \u20ac80, shipping costs are \u20ac4.90. Shipping costs for orders outside of Germany start at \u20ac8.90. Shipping costs will be displayed during the checkout process.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">What payment options are available?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>You have three payment options: PayPal, credit card, and bank transfer. Important: We only ship upon receipt of payment.<\/p><p>Payment via PayPal is straightforward and can be processed during the checkout process. The same applies to credit card payments. Credit card payments are initiated through PayPal, but a PayPal account is NOT required! If you choose the \u201cBank Transfer\u201d option, you complete your order without making a payment in the online shop. You will then receive an invoice via email. Shipping will occur as soon as we receive your payment. Please note that we can only reserve the goods for two days. <\/p><\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-8\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">Can I return the goods?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>This is regulated by law. You have a 14-day right of return from the date you receive the goods. We do not cover the return shipping costs. We ask for your understanding that the shipping costs paid will be retained even in the case of a full return of the goods.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-9\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">Are there any special offers?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-9-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>We launch our Sunday Sale on Sundays at irregular intervals. There are always great deals to be found. Tip: Follow us on Instagram, Facebook, or TikTok to be notified when it starts. The Sunday Sale is very popular, and quantities are limited. You can find the current offers here:<br \/><a href=\"https:\/\/arlette-kaballo-concept-store.com\/en\/product-category\/outlet\/\">https:\/\/arlette-kaballo-concept-store.com\/en\/product-category\/outlet\/<\/a><\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-10\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">Will sold-out items be restocked?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-10\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-10-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>That\u2019s certainly possible. Items can always be returned and thus become available again in the shop. We also sometimes reorder items. For this, you have the option to register for a reminder. Simply open the item, select your desired option (color, style, size) if necessary, and enter your email address. IF the item becomes available again (it\u2019s not guaranteed), you will receive a notification by email. IMPORTANT: Since we usually have a large number of registrations, you need to be quick to secure the item! If the item is no longer available, simply register again.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\r\n<h3 class=\"wp-block-accordion-heading\"><button aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-11\" class=\"wp-block-accordion-heading__toggle\" type=\"button\"><span class=\"wp-block-accordion-heading__toggle-title\">Is there a way to ask specific questions or leave comments?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\r\n\r\n\r\n\r\n<div aria-labelledby=\"accordion-item-11\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-11-panel\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" role=\"region\">\r\n<p>Yes, of course. Feel free to email us about this at info@arlette-kaballo-shop.com<\/p>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"How can I order?+ Orders can only be placed here in the online shop. We do not accept telephone orders. To order, simply find the item (e.g., via the \"All Items\" category) and add it to your shopping cart. Then proceed to checkout and follow the instructions. Click here to [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-121208","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/pages\/121208","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/comments?post=121208"}],"version-history":[{"count":5,"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/pages\/121208\/revisions"}],"predecessor-version":[{"id":130200,"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/pages\/121208\/revisions\/130200"}],"wp:attachment":[{"href":"https:\/\/arlette-kaballo-concept-store.com\/en\/wp-json\/wp\/v2\/media?parent=121208"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}